Dealing with employee benefits enquiries can create a significant strain on HR.
Regardless of the employee benefits you provide and the communications you use, there will always be a demand from members who have specific questions that relate to their own circumstances. Getting the right answers quickly can ensure your employees continue to value and believe in their benefits, whilst the opposite can lead to apathy and disengagement.
Many employers choose to outsource their member services to an employee benefits consultancy. This can provide a number of benefits, such as:
- allowing employees to speak to people who are conversant with their benefits
- technical help on difficult questions
- directing queries to the right place
- reducing the overall burden on HR